Refund & Returns Policy
We want you to be satisfied with your purchase. This policy outlines when refunds or returns are available.
Returns
Goods that are correctly supplied may only be returned with the ‘Seller’s’ consent. Request for returns must be made within 7 days of the invoice/ purchase date.
If a return is authorised:
- The goods must be returned at the Buyers expense
- The Seller reserves the right to apply a Handling or Re-stocking charge of up to 15% of the item value.
Bespoke, Special order, or Non-Stock items obtained specifically for a ‘Buyer’ cannot be Returned or Refunded under any circumstances.
All goods must be unused and in their original condition and or packaging.
Faulty Items
If a product is faulty and not fit for purpose, you may be entitled to a repair, replacement and or refund if reported within 14 days of purchase.
Hygiene & Personal Care Products
For hygiene reasons, we cannot accept returns on any personal care items.
