Delivery

The majority of our smaller products will be delivered by Royal Mail . However products that either weigh heavier than 2kg and/or classed as high value items will be delivered by one of our national courier partners. Some products may require installation or adjustment by one of our Specialist Mobility Technicians to ensure that you gain the maximum benefit from your Pearce Bros Mobility product. Where this is the case delivery will be actioned by a Pearce Bros Mobility employee, typically these products would be a large mobility scooter, an electric rise/recline chair or an adjustable care bed.  

If for any reason you are unhappy with the parcel you receive (i.e. it is in a damaged state), please refuse delivery of the item and contact our Customer Services Team on 0800 5420210 who will arrange for a replacement item to be sent.  

7 Day Delivery

 We endeavour to process all payments and orders within one full working day, leaving six remaining working days for shipment of goods and delivery to your chosen address. No guarantee can be made unless approved by a member of our Customer Services Team but where we have available stock of an item we will do our upmost to provide next day delivery of goods. If you require next day shipment please contact our Sales Team directly on 0800 5420210 quoting for a priority order. 

Returns 

NOTE: Your statutory rights are not affected in any way  
In accordance with the Distance Selling Regulations Pearce Bros Mobility gives customers a 7 day “cooling off” period in which orders can be returned after the invoice date. Upon receipt of the goods, if you require to return the product(s) you will be personally responsible for return delivery incurring any delivery cost. If you would like to return your products please contact our team on  01454 323147 Monday-Friday 9am – 5pm who will note down your request and action accordingly.

Any returned product(s) must be complete, unused, in an undamaged state and returned in their original outer packaging. Pearce Bros Mobility  reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to Pearce Bros Mobility.

All orders that are returned will be subject to a 10% administration and handling charge unless otherwise agreed with a member of our Customer Services Team.  

Customers who decide to return goods which required specific skilled technicians to visit the delivery address will only have 80% of the total value of the purchase redeemed, this is due to the cost of delivery and specific skilled personnel utilised in the home visit.

For further information please feel free to contact the Refunds & Exchanges department on 01454 323147.

Note: All incontinence products, commodes, compression stockings/tights and hearing aids are not covered by this regulation due to Personal Hygiene Law.